RE: Madcap Flare and Firefox 3

Subject: RE: Madcap Flare and Firefox 3
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: <beelia -at- pacbell -dot- net>
Date: Tue, 6 Jan 2009 08:43:44 -0500

Cool.
Thanks. Seems to work.

Do we have any idea why the other browsers don't show the problem?

- Kevin


________________________________

From: beelia [mailto:beelia -at- gmail -dot- com]
Sent: Monday, January 05, 2009 10:14 PM
To: McLauchlan, Kevin
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Madcap Flare and Firefox 3


Kevin,

This sounds exactly like the "Search Hang" bug that I filed with
Madcap some time ago. It's not fixed yet.

The search session terminates and hangs because of a problem
with the Search Filter Set feature, which I've never used. The process
is unsuccessfully looking for a file called "Filters.xml", which does
not exist if you haven't defined a filter set.

To patch this problem, every time I do a build, I drag an empty
"Filters.xml" file into the Data folder (under Output) after the WebHelp
build completes. This keeps the search from hanging because the file,
although it is empty, is found, so the session termination does not
occur.

Because my help is part of the application, I then submit the
patched set of output files to the build via Perforce.

Hope this helps.

Bee



On Mon, Jan 5, 2009 at 12:50 PM, McLauchlan, Kevin
<Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:



I was just reviewing my WebHelp with Firefox 3.0.5 on
Win XP Pro X64,
when I noticed that the Search function cannot be
invoked. Click the
"Search" tab in the accordion menu, and a frozen
"LOADING" progress bar
just sits there forever.

Didn't we already have that fixed, months ago? Firefox
says there are
no new updates pending, so . . .

Anybody else makin' WebHelp? Is Firefox 3 working OK
for you?

I don't see the problem on my old machine that still has
Firefox 2.

IE7 works fine.

Safari 3.2.1 works fine, but it does display the lower
half of a bogus
horizontal scroll-bar at the top of the accordion menu -
which the other
browsers do not.

Opera? Wish I could tell you, but I can't get through
to their download
site, today (that might be just somebody goofing with
our company
network, though).

- Kevin

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Follow-Ups:

References:
Madcap Flare and Firefox 3: From: McLauchlan, Kevin
Re: Madcap Flare and Firefox 3: From: beelia

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