Storyboarding for an Established Application

Subject: Storyboarding for an Established Application
From: Anthony <italian_scribbles -at- yahoo -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sun, 8 Feb 2009 16:37:12 -0800 (PST)

Hello Everyone,

I have the oddest situation at my workplace and would like to get some input.

Late last week my boss asked me to storyboard an internally developed piece of software that essentially tracks and captures the details of technical issues worked by one of our technical teams. Essentially a trouble ticket system similar to those used by help desks. The application uses a web based GUI.

The oddest part is that the application has already been launched and has been in active use since October of last year. A user manual has already been published, but is outdated and the storyboards are not intended to be used to update the manual. In fact, the manual is going to be replaced by a pop-up type of help that will explain most of the individual fields, screens, menus, buttons, etc. in the system.

In qualifying this project I found that there is no desire for highly technical UML diagrams or the like that I have done in the past. The resulting storyboards are to be used by the users and the assigned programmers who code upgrades and correct bugs in the system. It is to give everyone a better understanding of the system.

My thinking is that we need some very narrowly defined use cases as well, but I am unsure.

Has anyone else run into such an odd situation?

What details would you include and exclude in the storyboarding process?

It is a first for me in my many years of software development and documentation.


Thank you for your assistance.

- Anthony


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