Re: Studies relating to documentation density and getting the user to read the manuals

Subject: Re: Studies relating to documentation density and getting the user to read the manuals
From: Milan Davidovic <milan -dot- lists -at- gmail -dot- com>
To: The Documentation Doctor <documentationdoctor -at- googlemail -dot- com>
Date: Tue, 17 Feb 2009 09:57:04 -0500

On Tue, Feb 17, 2009 at 4:59 AM, The Documentation Doctor
<documentationdoctor -at- googlemail -dot- com> wrote:
> My contention is that users are more likely to read documentation that is
> terse and does not contain redundant information, and that a single "Follow
> the steps or suffer the consequences" warning will suffice.
>
> So, what I'd be grateful for would be links to any studies that I could cite
> in order to support (or invalidate!) my position.

I'd guess that the support you're looking for can be found in the
"minimalist" literature.

http://en.wikipedia.org/wiki/Minimalism_(technical_communication)

--
Milan Davidovic
http://altmilan.blogspot.com
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References:
Studies relating to documentation density and getting the user to read the manuals: From: The Documentation Doctor

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