RE: Wiki as a final output of the documentation?

Subject: RE: Wiki as a final output of the documentation?
From: <sintac -at- home -dot- nl>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Tue, 17 Feb 2009 17:05:25 +0100

I will try and keep this short but it's a large story so please bear with me.

Much of what happens where I work is done by consultants. Consultants have a lot of knowledge in their heads, but no time to put it on paper. As a lone writer in a company of 200+ I couldn't keep up. So, I implemented a wiki on my own initiative. It took me 2 years to get it fully embedded in the company, but we have now got to the point where we mirror parts of the internal wiki to an internet site accessible to customers, and the wiki acts as a portal to an issues database and e-learning.

I still maintain parallel copies of a couple of manuals, and produce PDF versions of one or two, but for the rest the wiki has now superceded all the other copies.

Development teams have now started writing their development documentation in the wiki, and experiements with getting them to write their own end user/key user/train the trainer documentation are in progress. Customer support is now one of my most active users (FAQs, how to's, troubleshooting topics).

In the next 2 years I hope to roll out a platform that will integrate the application software with wiki technology so that end users who participate in the application development wil lalso be able to participate in creating their own documentation.

So far, all is going far better than I could have hope for (more than 2,000 topics; 100+ users, 200+ unique visits per day) but, as others have suggested, you need to be very active and very involved. I manage, configure and control the software, I manage, control and edit all content. I evangelize at every chance I get and provide user training, assistance and advise on demand.

It's a lot of work, but the results are terrific. If I wasn't such a darn perfectionist, I would actually be very proud of what the guys have done ...

Simon North.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
HTML and publish to the Web, Help systems or printed manuals.
http://www.doctohelp.com

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Previous by Author: Re: Uplifting reading: Why Technical Writing Jobs Are Among the Best Writing Options in an Economic Depression?
Next by Author: Slide numbering in PPT 2007
Previous by Thread: Re: Wiki as a final output of the documentation?
Next by Thread: How to estimate documentation needs?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads