Re: Friday humor - "I wanna talk to a real person."

Subject: Re: Friday humor - "I wanna talk to a real person."
From: Ken Poshedly <poshedly -at- bellsouth -dot- net>
To: "Guy K. Haas" <guy -at- hiskeyboard -dot- com>,techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 06 Mar 2009 16:56:35 -0500

This is EXACTLY what I was told by a real, live Sprint customer
service rep about 5 years ago (after I explained what I had to go
through to get her online). And no, the reps don't like the IVR sysem
either because by the time the customer gets a rep online, the
customer is fuming and little can usually be done to calm him/her down.

And it does seem to work.

-- Kenpo in Atlanta


At 02:28 PM 3/6/2009, Guy K. Haas wrote:
>Interestingly enough, swearing may well expedite the process:
>
>How Swearing Gets You Put Through To a Real Person When Using an Automated
>Phone Service
>
>If you need to speak with a company's customer service representative via
>telephone, what you will likely experience after you dial the customer
>service number, is an Interactive Voice Response (IVR) system with a
>variety of options that has been designed to "help" serve you better. In
>truth, seldom does this automated service help you. However, what it does
>do is cause you to become frustrated and confused while you are attempting
>to figure out how to reach an actual human.
>
>That being said, if you don't want to go through all of the automated
>options and try to figure out your way through the endless maze of
>questions and verifications, you could try swearing at the IVR system to
>see how much closer to a real person that will get you.
>
>IVR systems are programmed to recognize certain key word phrases, these
>key words are what move a caller through the system to help diagnose and
>fix their problem.
>
>...
>
>http://preview.tinyurl.com/awh75r
>
>--Guy K. Haas
> Software Exegete in Silicon Valley
>
>
>On Fri, March 6, 2009 11:14 am, Suzanne Chiles wrote:
> > My Dad and I were having a similar conversation and he thought about how
> > many laid-off people could be put back to work if companies would let
> > humans
> > answer the telephones.
> > I really hate the systems that make me speak my choice; I would much
> > rather
> > push numbers, as I typically wind up screaming and cursing at the phone.
> >
> > Suzanne
>
>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
>ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
>solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
>HTML and publish to the Web, Help systems or printed manuals.
>http://www.doctohelp.com
>
>Help & Manual 5: The complete help authoring tool for individual
>authors and teams. Professional power, intuitive interface. Write
>once, publish to 8 formats. Multi-user authoring and version
>control! http://www.helpandmanual.com/
>
>---
>You are currently subscribed to TECHWR-L as poshedly -at- bellsouth -dot- net -dot-
>
>To unsubscribe send a blank email to
>techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
>or visit
>http://lists.techwr-l.com/mailman/options/techwr-l/poshedly%40bellsouth.net
>
>
>To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
>Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>http://www.techwr-l.com/ for more resources and info.
>
>Please move off-topic discussions to the Chat list, at:
>http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
HTML and publish to the Web, Help systems or printed manuals.
http://www.doctohelp.com

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


References:
RE: Friday humor - "I wanna talk to a real person.": From: Nancy Allison
Re: Friday humor - "I wanna talk to a real person.": From: Suzanne Chiles
Re: Friday humor - "I wanna talk to a real person.": From: Guy K. Haas

Previous by Author: Re: George Hayhoe, a rant, and a resignation
Next by Author: Improving Audio Quality in Captivate
Previous by Thread: RE: Friday humor - "I wanna talk to a real person."
Next by Thread: Re: Friday humor - "I wanna talk to a real person."


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads