RE: Serious follow-up to the automated telephone system thing

Subject: RE: Serious follow-up to the automated telephone system thing
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 9 Mar 2009 14:33:40 -0400

Another good innovation: "Your call is now number 14 in line... Your
call is now number 11 in line..." etc. This is sometimes coupled with
the option to return to the automated menu.

> -----Original Message-----
> From: Downing, David
> Sent: Monday, March 09, 2009 2:14 PM
> To: Combs, Richard; John Posada
> Cc: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Serious follow-up to the automated telephone system thing
>
> Actually, I've encountered some system that do at least give
> the appearance of asking an open-ended question. They'll say
> something like, "Please tell me briefly why you're calling,"
> and possibly offer some suggestions as to how to respond. I'm
> sire that what's happening is that the system is listening
> for any of a number of keywords -- e.g., "benefits,"
> "billing," - and sending the flow of control along one of
> several branches, depending on what keyword it hears, but the
> effect from the end-user's perspective is to be able to give
> a free-form response.
>
> Something else I find helpful in one of these systems is the
> ability to stack your commands. That way, if you're using a
> system you know, you can just go BEEP, BOOP, BEEP, BEEP
> without having to listen to all the choices.
>

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References:
Serious follow-up to the automated telephone system thing: From: Downing, David
Re: Serious follow-up to the automated telephone system thing: From: John Posada
RE: Serious follow-up to the automated telephone system thing: From: Combs, Richard
RE: Serious follow-up to the automated telephone system thing: From: Downing, David

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