Re: Serious follow-up to the automated telephone system thing

Subject: Re: Serious follow-up to the automated telephone system thing
From: Peter Neilson <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Mon, 09 Mar 2009 15:15:09 -0400

Downing, David wrote:

> "Please tell me briefly why you're calling," and possibly offer some

Yes, that's a better approach, far better than, "Please let us tell you
why you are calling." It also provides, if they get a voice record of
the call, a set of "words not matched" to let them know whether they are
on target and perhaps help them improve.

I'm thinking also that pardon-the-French words like s**th**d, g*d, d**m,
eff**g ought to take them directly to a Human Who Really Speaks English.
Peut-etre la meme chose en francais for genuine French.

Has any of the Anglophones among us yet called a Quebec company and
reaches a bot that accepts only French?
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References:
Serious follow-up to the automated telephone system thing: From: Downing, David
Re: Serious follow-up to the automated telephone system thing: From: John Posada
RE: Serious follow-up to the automated telephone system thing: From: Combs, Richard
RE: Serious follow-up to the automated telephone system thing: From: Downing, David

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