TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
RE: How do they record the actors for voice response systems
Subject:RE: How do they record the actors for voice response systems From:Fred Ridder <docudoc -at- hotmail -dot- com> To:<david -dot- downing -at- fiserv -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 1 Apr 2009 11:07:48 -0400
David Downing asked:
> There's something I've always wondered about voice response systems, and I was wondering if anyone here has had firsthand experience constructing one and so could answer my question. My question concerns the systems that recite phone numbers you just dialed, your bank balance, dates, etc. -- "The number you have reached -- nine - two - three - four - five - six - two -- has been disconnected because the customer didn't pay his bill," "Your pathetic bank balance is -- two - dollars - and - ninety - three - cents." How do they go about recording the raw material for those snippets they piece together so that the end result reasonably approximates natural intonation? And I have to say, some systems do it a lot better than others.
The voice is not an actor. It's synthetic, generated by a text-to-speech (TTS) algorithm. Same thing with the voice that spew directions from dashboard GPS devices.
ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
HTML and publish to the Web, Help systems or printed manuals. http://www.doctohelp.com
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-