RE: IE7 and No Context-Sensitive Help

Subject: RE: IE7 and No Context-Sensitive Help
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "Keith Hansen" <KRH -at- weiland-wfg -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 3 Apr 2009 10:19:36 -0400

Keith Hansen inquired:
> A long time ago, I experienced problems opening CS Help in IE7. The
> problem was addressed on this site:
> Here's what the site said:
> "Known Issues Concerning Internet Explorer 7.0
> No Context-Sensitive Help
> Symptoms: Calling context-sensitive help in WebWorks Help 5.0 output
> opens only the first page of the helpset (e.g., index.html) instead of
> launching the requested topic page.
> Cause: IE7 removes the "query string" from URLs calling
> documents on the
> local file system. So, when you pass a reference like
> 'index.html?context=Group1&topic=MyTopic', the browser only sees
> 'index.html.' This does not affect server-based helpsets."
> In other words, when you passed the reference, IE7 was
> stripping part of
> the path out...
> QUESTION: Was this IE7 issue ever resolved? Anyone else encounter it?
> How did you deal with it?

No help from me, just additional questions:

We are toying with the idea of making our stand-alone WebHelp context
sensitive, and this problem that Keith mentions would be a "big deal" if
it's still the case. So I, too, am interested in the answer.

Also, can somebody enlighten me on what (if anything) needs to be done
differently for WebHelp that is intended to be served, versus WebHelp
intended to be directly viewed from the local file-system?

Specifically, I'm thinking of two possible scenarios:

1) where we might provide our Help on the CD with the product, but
provide newer/revised/updated Help on our own website for customers to
visit between product releases;

2) where we might provide the WebHelp on CD, as usual, but include any
instructions/scripts and ancillary material that would allow the
customer to serve it from their own corporate webserver.

For bonus points, getting back to that first scenario, what additional
craziness is needed in order to have the locally-installed Help look for
updated/changed pages/topics back at the mother-ship, assuming that
appropriate permission has been asked and granted? Is there ready-made
scripting lying around for such purposes? Or does each company
re-invent the "phone home" wheel for themselves?

- Kevin
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IE7 and No Context-Sensitive Help: From: Keith Hansen

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