Re: Documentation Quality and Standardization

Subject: Re: Documentation Quality and Standardization
From: quills -at- airmail -dot- net
To: punit shrivastava <punitshrivastava -at- gmail -dot- com>
Date: Wed, 22 Apr 2009 09:37:56 -0500

Basically, under the most common strictures of quality systems, you can't.

To measure quality as it's applied in these systems you need concrete
measurable criteria. What are the measurable criteria in a document that
you can point to that indicates quality?

You can measure time to completion, but does that really measure quality
of the document? No.

Quality measurement for a document is usually based upon satisfaction of
need. Does the document impart the necessary information? Is it easy to
read? Is it easy to find the information needed?

So do decide the quality of the documentation you can't depend entirely
upon numerical measurements. You can try to use the index, table of
contents, navigation system (hyperlinks), graphics, glossary, to point
to how comprehensively you explain the information and enable the user
to find the required information. But none of this can be quantified.


punit shrivastava wrote:
> Hi All,
> I have got the opportunity to work towards achieving Documentation Quality
> and Standardization in my documentation team.
> Would someone guide me on the following:
> - What all we cover in deciding Quality of documentation?
> - How do we go ahead with it?
> Please note that our organisation already has all other measures (Style
> guides, QA Team and documentation guidelines) in place. The effort is to
> improve the output quality within the team.
> Thanks in advance for your guidance.
> Punit S.


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Documentation Quality and Standardization: From: punit shrivastava

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