Re: Bug tracking and documentation

Subject: Re: Bug tracking and documentation
From: jlshaeffer -at- aol -dot- com
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 13 May 2009 13:01:41 -0400


Where I used to work, documentation was tracked in the bug tracking software. What helped was that every issue entered into the system was reviewed at a regular meeting. Work was not done on a bug until after the reviewing team had assigned the person responsible. Ambiguities could be rewritten or assigned back to the original submitter. Sometimes the administrator would take on the task of splitting multiple issues out into one problem per entry.
These reviews helped to smooth the process and also served to educate users in what was and what was not a properly written bug report.

Jim Shaeffer






^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing
solution. Author in Doc-To-Help's XML-based editor, Microsoft Word or
HTML and publish to the Web, Help systems or printed manuals.
http://www.doctohelp.com

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


References:
Bug tracking and documentation: From: Julie Stickler

Previous by Author: Re: Shazam! You're a marketing writer!
Next by Author: Re: Telecommute: Thanks!
Previous by Thread: Re: Bug tracking and documentation
Next by Thread: Re: Bug tracking and documentation


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads