RE: Documentation Deliverables for Complex Scenario

Subject: RE: Documentation Deliverables for Complex Scenario
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "DWerder -at- t-online -dot- de" <DWerder -at- t-online -dot- de>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 2 Jul 2009 15:05:30 -0400

DWerder -at- t-online -dot- de offered:

> Dear Deborah,
> Here are a few rough answers to your questions:
> 1. Training courses for users in the beginning, before using the
> software

Baaaahahahahahahahaaaaaaa.... er... sorry.

I can't count the number of times that I've been "trained" for a software or a system, only to have it take half-a-year-to-two-years for the software or system to be implemented... at which time:

a) we all need to re-learn, effectively from scratch

b) substantial changes have happened - usually customization

c) we've bought a company or been bought and a rival software/system is brought in before the previous could be formally rolled out.


We get scheduled for training six months after the software/system is implemented and we've figured out what we need to limp along, adopted "bad" habits that have become thoroughly ingrained, including setting up structures or procedures that rely upon our untutored bad habits. At which point, we drive the trainer crazy with all our complaints, exceptions, corner cases and other odd-ball requests.

Didn't mean to laugh, but the view between planets is usually so murky that the occasional revelation startles a guffaw or two from me.

- Kevin (in what I laughingly call the "real" world... the one that Lars doesn't live on (ref. Wiley's Non-Sequitur))The information contained in this electronic mail transmission
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Re: Documentation Deliverables for Complex Scenario: From: DWerder -at- t-online -dot- de

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