Re: Documentation Deliverables for Complex Scenario

Subject: Re: Documentation Deliverables for Complex Scenario
From: Deborah Hemstreet <dvora -at- tech-challenged -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
Date: Thu, 02 Jul 2009 15:52:25 -0400

HI Kevin,

You have some interesting points, and I've seen the same thing happen as
well. So, with that in mind,
how would you handle training personnel in use of complex SW, complex
because of the full range of what that SW does in automating a
previously more complex manual procedure?

Has anyone else experienced bad implementations like he mentions? How
could our skills have come into play to make implementation a smoother
and less painful process?

Deborah
http://www.tech-challenged.com

McLauchlan, Kevin wrote:
> DWerder -at- t-online -dot- de offered:
>
>
>> Dear Deborah,
>>
>> Here are a few rough answers to your questions:
>>
>> 1. Training courses for users in the beginning, before using the
>> software
>>
>
>
> Baaaahahahahahahahaaaaaaa.... er... sorry.
>
> I can't count the number of times that I've been "trained" for a software or a system, only to have it take half-a-year-to-two-years for the software or system to be implemented... at which time:
>
> a) we all need to re-learn, effectively from scratch
>
> b) substantial changes have happened - usually customization
>
> c) we've bought a company or been bought and a rival software/system is brought in before the previous could be formally rolled out.
>
> OR
>
> We get scheduled for training six months after the software/system is implemented and we've figured out what we need to limp along, adopted "bad" habits that have become thoroughly ingrained, including setting up structures or procedures that rely upon our untutored bad habits. At which point, we drive the trainer crazy with all our complaints, exceptions, corner cases and other odd-ball requests.
>
> Didn't mean to laugh, but the view between planets is usually so murky that the occasional revelation startles a guffaw or two from me.
>
> - Kevin (in what I laughingly call the "real" world... the one that Lars doesn't live on (ref. Wiley's Non-Sequitur))The information contained in this electronic mail transmission
> may be privileged and confidential, and therefore, protected
> from disclosure. If you have received this communication in
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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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Follow-Ups:

References:
Re: Documentation Deliverables for Complex Scenario: From: DWerder -at- t-online -dot- de
RE: Documentation Deliverables for Complex Scenario: From: McLauchlan, Kevin

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