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If I were writing a user guide
For a hardware device- like server products, printers, shavers, tech
gadgets, smart terminals, data interrogators, point of sales terminals,
pharmaceutical drugs, calculators, PDFs make great optional user printable
handouts to go with the printed packaging inserts to go with the hardware.
In some cases it may be a legal must have if you're exporting/shipping your
products to another country.
For all software, software drivers, application API, SDKs, web applications,
I would choose CHM. .NET help or Webhelp as must-haves. PDF alternatives
would be nice-to-haves.
You are doing some form of single-sourcing yes?
From: Nancy Allison [mailto:maker -at- verizon -dot- net]
Sent: Wednesday, July 08, 2009 10:25 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: PDFs as online help?
Do any of you use PDFs for your online help?
Is it possible to link to topics within a PDF for context-sensitive help?
PDFs are attractive to me, for use as an online help system, because you can
control the display of special characters in them. You can be sure what your
end user will see.
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