Getting feedback from users

Subject: Getting feedback from users
From: Donna Marino <domarino -at- earthlink -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 24 Sep 2009 12:58:09 -0400 (EDT)

Iâm trying to elicit feedback from our clients about how they use our online help, whether they find it useful, if they have problems finding information, etc. Iâm not sure about the best way to get this information. If anyone has done this before and can give me advice, I'd appreciate it.



Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control!

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