Getting feedback from users

Subject: Getting feedback from users
From: Donna Marino <domarino -at- earthlink -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 24 Sep 2009 12:58:09 -0400 (EDT)

Iâm trying to elicit feedback from our clients about how they use our online help, whether they find it useful, if they have problems finding information, etc. Iâm not sure about the best way to get this information. If anyone has done this before and can give me advice, I'd appreciate it.

Thanks,
Donna

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

Previous by Author: Turning online help into training materials
Next by Author: Follow-up to question about getting feedback from users
Previous by Thread: Re: FrameScript Menus in FrameMaker8
Next by Thread: Re: Getting feedback from users


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads