RE: Follow-up to question about getting feedback from users

Subject: RE: Follow-up to question about getting feedback from users
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Combs, Richard'" <richard -dot- combs -at- Polycom -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 08:36:50 -0700

I appreciate the apology. Thank you. I've always respected your
contributions to this and other lists and so was a little frustrated about
the comment. We're cool.

The failure to see the problem is because what you and other people are
saying Feedback does is not in fact what it does. There is no violation of
privacy because at no time is your privacy invaded.

Again, nothing is installed on your computer. Nothing is sent. No personal
information is collected. Every website server in the world collects at
least what Feedback collects.


sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: Combs, Richard [mailto:richard -dot- combs -at- Polycom -dot- com]
Sent: Friday, September 25, 2009 7:34 AM
To: sharon -at- anthrobytes -dot- com; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Follow-up to question about getting feedback from users

Sharon Burton wrote:

> Wow, the personal hit seriously wasn't called for or needed.

Sharon, I apologize if the phrase "seemingly intelligent person"
offended you. You've been a respected and valued member of the community
for a long time, and I didn't mean to deliver a "personal hit."

I've just been utterly astonished at the failure to see the problem
here.


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------










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Follow-Ups:

References:
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Combs, Richard

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