RE: Follow-up to question about getting feedback from users

Subject: RE: Follow-up to question about getting feedback from users
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
To: "Robert Lauriston" <robert -at- lauriston -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 24 Sep 2009 16:56:37 -0600

Robert Lauriston wrote:

> This isn't about you as the docs manager. It's a privacy issue for the
> customer.
>
> When your customer is browsing your Web site, they're accessing your
> computer, and you're monitoring that use, which (absent local laws and
> any privacy policies to the contrary) is your right.
>
> When your customer is using a local help file, collecting feedback
> without permission is an invasion of their privacy.
>
> Any promise that the data will be used only in aggregate must be
> backed up by a written privacy policy that the user has a chance to
> read before agreeing to have the data collected.

Not only does it collect data without permission, and with no privacy
policy or other protections for the user -- it apparently does this
_surreptitiously_, without the user's _knowledge_.

I'm just gobsmacked that a seemingly reputable company would promote
such a "feature" and that a seemingly intelligent person can't see the
ethical and legal problems with it.

Richard


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------






^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
Follow-up to question about getting feedback from users: From: Donna Marino
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Dan Goldstein
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
Re: Follow-up to question about getting feedback from users: From: Robert Lauriston

Previous by Author: RE: FrameMaker: Adding Header Row to Imported Table
Next by Author: RE: Do people want a hard copy of the owners' manual for their car?
Previous by Thread: Re: Follow-up to question about getting feedback from users
Next by Thread: RE: Follow-up to question about getting feedback from users


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads