RE: Follow-up to question about getting feedback from users

Subject: RE: Follow-up to question about getting feedback from users
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'TECHWR-L'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 08:36:50 -0700

No, no one is accessing anyone's computer. *Nothing* is installed on your
computer and no information is *sent* from your computer.

It's basic server reporting and totally non personal information.


sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Geoff Lane
Sent: Friday, September 25, 2009 6:36 AM
To: TECHWR-L
Subject: Re: Follow-up to question about getting feedback from users

On Friday, September 25, 2009, Sharon Burton wrote;

> How is that bad? What am I missing? It's not a violation of your privacy
> because you're never identified.

You say it's done invisibly to the user - i.e. without the computer
owner's knowledge. In UK, it's probably unlawful since you're
accessing data held on a computer without the computer owner's express
permission, and hence the activity is unauthorised. Take a look at
http://www.opsi.gov.uk/acts/acts1990/ukpga_19900018_en_1#pb1-l1g1 -
the Computer Misuse Act 1990 para 1, which can impose up to six months
jail plus a fine.

HTH,

--
Geoff

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Free Software Documentation Project Web Cast: Covers developing Table of
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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References:
Follow-up to question about getting feedback from users: From: Donna Marino
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Dan Goldstein
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
Re: Follow-up to question about getting feedback from users: From: Geoff Lane

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