RE: Surreptitious reporting...

Subject: RE: Surreptitious reporting...
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 12:01:44 -0400

> -----Original Message-----
> From: Bill Swallow
> Sent: Friday, September 25, 2009 11:49 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Surreptitious reporting...
> I wasn't going to weigh in here, but here goes...
> This thread is ridiculous. You're sharing more personal info
> participating in this thread (public web archive, folks) than
> you ever would via a feedback service...

Yeah, but I'm doing it intentionally. (Hi, World!)

"Feedback invisibly tracks what the users are doing in the help." It
doesn't track anything personal about them, it just aggregates their
activities for the purpose of improving the documentation.

Let's say that any *reasonable* user would be pleased to participate in
this anonymous activity. It adds value to the documentation that they're
already using -- great!

Let's say (hypothetically!) that some of us create documentation for
users who are not totally, completely, 100% reasonable all of the time.
For those users' benefit, it would be useful if Feedback had an easy

It was one of MadCap's own MVPs who wrote, "We submitted a feature
request for this back a few months ago, but it couldn't hurt to have
more requests." Was that MadCap MVP being ridiculous?

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Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Gilbert, Brian
Re: Surreptitious reporting...: From: Bill Swallow

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