RE: Surreptitious reporting...

Subject: RE: Surreptitious reporting...
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 11:48:03 -0400

The repeated references to "personal information" are kind of a straw
man. David (and others on this thread) object to the idea that product
documentation (Flare) would track *any* usage without the user's
knowledge -- with or without personal identification.

All tech writers are potential customers of Flare and Feedback. The
issue is not whether information is sent from *our* PCs to the server,
but rather from our clients and customers' PCs. Some of our clients and
customers might object, and we'd need to address their objections in a
professional and respectful manner.

The statement that "the reporting is no more than any website server is
doing" also misses the point. Some of our clients and customers don't
allow Web browser usage, or restrict it severely.

There's nothing inherently wrong with the Feedback feature. It could be
of great benefit to our clients and customers, and it could be a great
selling point for our documentation!

Feedback should inform our clients and customers that it's running, what
it does, and how to disable it if they choose -- that's all.

> -----Original Message-----
> From: Sharon Burton
> Sent: Friday, September 25, 2009 11:22 AM
> To: 'David Neeley'; 'TECHWR-L'
> Subject: RE: Surreptitious reporting...
>
> OK, let's all calm down a bit. This is a massive
> over-reaction. Let's take a deep breath. Now we're throwing
> claims around that MadCap is breaking the law and we should
> all demand a refund of all MadCap products and complain to
> the FTC. And claiming that those at MadCap should be ashamed
> of themselves for pushing the product...
>
> Sigh.
>
> No one is collecting *personal* information of any sort in
> Feedback. None...
>

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Follow-Ups:

References:
Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Sharon Burton

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