RE: Surreptitious reporting...

Subject: RE: Surreptitious reporting...
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Dan Goldstein'" <DGoldstein -at- riverainmedical -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 09:07:16 -0700

I will pass along the feature request to those who make things happen.

I have a client who needs actual work from me today guys. This is about all
I can contribute for now. But in the vein of Fun Friday, please continue to
lose your minds over something this or another product doesn't actually do!

;-)



sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Dan Goldstein
Sent: Friday, September 25, 2009 8:48 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Surreptitious reporting...

The repeated references to "personal information" are kind of a straw
man. David (and others on this thread) object to the idea that product
documentation (Flare) would track *any* usage without the user's
knowledge -- with or without personal identification.

All tech writers are potential customers of Flare and Feedback. The
issue is not whether information is sent from *our* PCs to the server,
but rather from our clients and customers' PCs. Some of our clients and
customers might object, and we'd need to address their objections in a
professional and respectful manner.

The statement that "the reporting is no more than any website server is
doing" also misses the point. Some of our clients and customers don't
allow Web browser usage, or restrict it severely.

There's nothing inherently wrong with the Feedback feature. It could be
of great benefit to our clients and customers, and it could be a great
selling point for our documentation!

Feedback should inform our clients and customers that it's running, what
it does, and how to disable it if they choose -- that's all.

> -----Original Message-----
> From: Sharon Burton
> Sent: Friday, September 25, 2009 11:22 AM
> To: 'David Neeley'; 'TECHWR-L'
> Subject: RE: Surreptitious reporting...
>
> OK, let's all calm down a bit. This is a massive
> over-reaction. Let's take a deep breath. Now we're throwing
> claims around that MadCap is breaking the law and we should
> all demand a refund of all MadCap products and complain to
> the FTC. And claiming that those at MadCap should be ashamed
> of themselves for pushing the product...
>
> Sigh.
>
> No one is collecting *personal* information of any sort in
> Feedback. None...
>

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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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References:
Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Sharon Burton
RE: Surreptitious reporting...: From: Dan Goldstein

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