RE: Follow-up to question about getting feedback from users

Subject: RE: Follow-up to question about getting feedback from users
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Dan Goldstein'" <DGoldstein -at- riverainmedical -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 08:46:00 -0700

Again, nothing is collected beyond what every single website server in the
world collects. No personal information is collected. Nothing is installed
on your computer, nothing is sent anywhere.

There is no violation of privacy because nothing identifiable about you is
collected.



sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Dan Goldstein
Sent: Friday, September 25, 2009 8:08 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Follow-up to question about getting feedback from users

I also searched for this on
http://webhelp.madcapsoftware.com/feedbackServer/ and
http://webhelp.madcapsoftware.com/feedbackExplorer/. No luck.

Where on the MadCap Web site does it state that the user is informed
about data collection?

> -----Original Message-----
> From: Dan Goldstein
> Sent: Friday, September 25, 2009 10:20 AM
> To: 'techwr-l -at- lists -dot- techwr-l -dot- com'
> Subject: RE: Follow-up to question about getting feedback from users
>
> Uh-huh. As it happens, I *did* search for this information on
> MadCap's site, and here's what I found:
>
> "Its [sic] not possible to disable the feedback from the user
> end, the only way would be to disable a connection to the internet."
>
> (from a Certified Madcap Trainer in November 2008)
>
> "The workaround solution we found was just to instruct users
> who do not want to submit feedback to block our secure URL.
> We submitted a feature request for this back a few months
> ago, but it couldn't hurt to have more requests."
>
> (from a MadCap MVP)
>
> Nothing there says that the users were informed *in advance*
> what Feedback was going to do -- only that Feedback lacks the
> proper feature to block it.
>
> A little collegiality wouldn't hurt, either.
>

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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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References:
Follow-up to question about getting feedback from users: From: Donna Marino
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Dan Goldstein
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
Re: Follow-up to question about getting feedback from users: From: Robert Lauriston
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Dan Goldstein
RE: Follow-up to question about getting feedback from users: From: Stephen Arrants
RE: Follow-up to question about getting feedback from users: From: Dan Goldstein

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