RE: Follow-up to question about getting feedback from users

Subject: RE: Follow-up to question about getting feedback from users
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 11:08:30 -0400

I also searched for this on
http://webhelp.madcapsoftware.com/feedbackServer/ and
http://webhelp.madcapsoftware.com/feedbackExplorer/. No luck.

Where on the MadCap Web site does it state that the user is informed
about data collection?

> -----Original Message-----
> From: Dan Goldstein
> Sent: Friday, September 25, 2009 10:20 AM
> To: 'techwr-l -at- lists -dot- techwr-l -dot- com'
> Subject: RE: Follow-up to question about getting feedback from users
>
> Uh-huh. As it happens, I *did* search for this information on
> MadCap's site, and here's what I found:
>
> "Its [sic] not possible to disable the feedback from the user
> end, the only way would be to disable a connection to the internet."
>
> (from a Certified Madcap Trainer in November 2008)
>
> "The workaround solution we found was just to instruct users
> who do not want to submit feedback to block our secure URL.
> We submitted a feature request for this back a few months
> ago, but it couldn't hurt to have more requests."
>
> (from a MadCap MVP)
>
> Nothing there says that the users were informed *in advance*
> what Feedback was going to do -- only that Feedback lacks the
> proper feature to block it.
>
> A little collegiality wouldn't hurt, either.
>

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Follow-Ups:

References:
Follow-up to question about getting feedback from users: From: Donna Marino
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Dan Goldstein
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
Re: Follow-up to question about getting feedback from users: From: Robert Lauriston
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Dan Goldstein
RE: Follow-up to question about getting feedback from users: From: Stephen Arrants

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