RE: Follow-up to question about getting feedback from users

Subject: RE: Follow-up to question about getting feedback from users
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 09:51:12 -0400

I'm sure that MadCap had nothing but good intentions. And for all we
know, MadCap's lawyers might have already cleared Feedback from a
regulatory perspective.

Still, the reactions on TECHWR-L suggest that some customers might view
the software with less equanimity than MadCap expected. Since you're a
consultant, and not an employee, you're probably in a unique position to
pass our feedback on to your clients at MadCap. I'm sure they have the
market savvy not to dismiss us as a bunch of curmudgeons.

(OK, we *are* a bunch of curmudgeons, but that doesn't mean we're
wrong!)

> -----Original Message-----
> From: Sharon Burton
> Sent: Thursday, September 24, 2009 7:58 PM
> To: 'Combs, Richard'; 'Robert Lauriston'; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Follow-up to question about getting feedback from users
>
> Wow, the personal hit seriously wasn't called for or needed.
>
> I totally admit there are things about Feedback I don't
> understand or know.
> It may be that when accessing local stuff, something appears.
> I was product manager for other products and so am not as
> advanced in Feedback as I wanted to be.
>
> But I'm not a MadCap employee, just a consultant, so I'm not
> "promoting"
> anything.
>
> Mike Hamilton is traveling so I can't call and ask him but
> he's the one who would know. Or you can call sales and ask
> them for specifics. I may not understand or may not be
> explaining things clearly. Always possible.
>

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Follow-Ups:

References:
Follow-up to question about getting feedback from users: From: Donna Marino
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Dan Goldstein
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
Re: Follow-up to question about getting feedback from users: From: Robert Lauriston
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Sharon Burton

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