RE: Surreptitious reporting...

Subject: RE: Surreptitious reporting...
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 15:25:51 -0400

For what it's worse, when that intrusive toolbar hand-waver in MadCap Flare kept pestering me to check out the wonderful new stuff, and I first read about Feedback (was it last year?), I was almost excited, until I kept reading.

Most of our big customers are SO concerned about security - physical, procedural, and electronic - that I wouldn't just get myself fired for including phone-home (even if I could assure people that it was just to my employer and not to some third party with a funny name) in my Help, I would get my employer fired, and probably sued.

Granted, we are in the crypto and data-security space, but still... hackles went up.

If Madcap ever decided to roll the Feedback functionality into Flare, they'd get fired right away.

If they've already done so - even just some infrastructure - there'd be a lawsuit in the makin'.

I'm going to ask our IT dept. to put a packet sniffer on the lookout for anything going to a MadCap domain, other than from my own computer (I'm the only one with any Madcap products at this location, but other employees have occasion to use the Help that I generate).

- Kevin

My opinions, not my employer's.

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Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Sharon Burton
Re: Surreptitious reporting...: From: Geoff Lane

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