RE: Surreptitious reporting...

Subject: RE: Surreptitious reporting...
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'McLauchlan, Kevin'" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>, "'TECHWR-L'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 12:45:24 -0700

Yes, I would be upset if Feedback phoned home to MadCap, too. That would be
bad. That's why it doesn't do that.

Feedback is installed on your server (or optionally on a MadCap secure
server). You put your docs on your server and Feedback generates reports
about generally the data that your server already collects about itself.

There is no phone home feature, MadCap has no interest in knowing what your
users are doing, nor what your servers are doing.

Since you're in the security world, you know how important the server side
reporting is and why it's done. All servers track information about server

My head hurts. I need lunch. And maybe some knitting. I'm a little tense.


Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton

-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of McLauchlan, Kevin
Sent: Friday, September 25, 2009 12:26 PM
Subject: RE: Surreptitious reporting...

For what it's worse, when that intrusive toolbar hand-waver in MadCap Flare
kept pestering me to check out the wonderful new stuff, and I first read
about Feedback (was it last year?), I was almost excited, until I kept

Most of our big customers are SO concerned about security - physical,
procedural, and electronic - that I wouldn't just get myself fired for
including phone-home (even if I could assure people that it was just to my
employer and not to some third party with a funny name) in my Help, I would
get my employer fired, and probably sued.

Granted, we are in the crypto and data-security space, but still... hackles
went up.

If Madcap ever decided to roll the Feedback functionality into Flare, they'd
get fired right away.

If they've already done so - even just some infrastructure - there'd be a
lawsuit in the makin'.

I'm going to ask our IT dept. to put a packet sniffer on the lookout for
anything going to a MadCap domain, other than from my own computer (I'm the
only one with any Madcap products at this location, but other employees have
occasion to use the Help that I generate).

- Kevin


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Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Sharon Burton
Re: Surreptitious reporting...: From: Geoff Lane
RE: Surreptitious reporting...: From: McLauchlan, Kevin

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