RE: Surreptitious reporting...

Subject: RE: Surreptitious reporting...
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Robert Lauriston'" <robert -at- lauriston -dot- com>, "'TECHWR-L'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 14:22:53 -0700

Robert, here's the deal. I've spent most of my day responding to these
comments. I only work very part time for MadCap right now and am not getting
paid to do this. But because I've spent the bulk of my day doing this, I've
not billed any time towards my client nor done anything for my students.

I've been really clear that I'm not super educated about the details of
exactly how Feedback works - it was the next product I was going to pick up
when we sat me down for a while. I have a high level understanding of the
product, I see the potential and how great it is for both users and tech
authors. But the tiny details of what and where and how, I don't have.

I can't defend this anymore. You win. I have ~75 students, a client, and a
little MadCap work to spend my time on. I have to focus on the stuff that
brings in money. I wish I could do more but it's 2:20pm and I've billed
nothing today.

I *strongly* encourage you to contact Mike Hamilton and get him to do a demo
for you. You can reach him at mhamilton -at- madcapsoftware -dot- com -dot-

He's traveling right now and probably won't be back in country until next
week. But he's a delightful smart man and I bet he can explain this to you
in detail so fine, your brain will melt. I'd like to sit in so I can get
more educated about the product when you arrange that, please. That way I
can also learn.

I'm sorry but I've lost too much billable time on this topic. I wish I could
do more. I'm very interested in what you learn from Mike because it will
educate me.


Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton

-----Original Message-----
From: robert -dot- lauriston -at- gmail -dot- com [mailto:robert -dot- lauriston -at- gmail -dot- com] On
Behalf Of Robert Lauriston
Sent: Friday, September 25, 2009 1:45 PM
Cc: sharon -at- anthrobytes -dot- com
Subject: Re: Surreptitious reporting...

On Fri, Sep 25, 2009 at 12:45 PM, Sharon Burton <sharon -at- anthrobytes -dot- com>
> Yes, I would be upset if Feedback phoned home to MadCap, too. That would
> bad. That's why it doesn't do that. ... There is no phone home feature


Q: If a user installs a feedback-enabled help system, I believe that
the system will push to the feedback server, information about which
search terms that user has searched for. Is there a way for a user to
choose to opt out of this? ...

A: Its not possible to disable the feedback from the user end, the
only way would be to disable a connection to the internet.

Comment: We've had the same concerns, as we have some very high
security end-users with very strict policies. The workaround solution
we found was just to instruct users who do not want to submit feedback
to block our secure URL. ...


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Please move off-topic discussions to the Chat list, at:

Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Sharon Burton
Re: Surreptitious reporting...: From: Geoff Lane
RE: Surreptitious reporting...: From: McLauchlan, Kevin
RE: Surreptitious reporting...: From: Sharon Burton
Re: Surreptitious reporting...: From: Robert Lauriston

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