Re: Surreptitious reporting...

Subject: Re: Surreptitious reporting...
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 13:44:44 -0700

On Fri, Sep 25, 2009 at 12:45 PM, Sharon Burton <sharon -at- anthrobytes -dot- com> wrote:
> Yes, I would be upset if Feedback phoned home to MadCap, too. That would be
> bad. That's why it doesn't do that. ... There is no phone home feature ...

Wrong:

Q: If a user installs a feedback-enabled help system, I believe that
the system will push to the feedback server, information about which
search terms that user has searched for. Is there a way for a user to
choose to opt out of this? ...

A: Its not possible to disable the feedback from the user end, the
only way would be to disable a connection to the internet.

Comment: We've had the same concerns, as we have some very high
security end-users with very strict policies. The workaround solution
we found was just to instruct users who do not want to submit feedback
to block our secure URL. ...

http://forums.madcapsoftware.com/viewtopic.php?f=34&t=7564
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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Follow-Ups:

References:
Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Sharon Burton
Re: Surreptitious reporting...: From: Geoff Lane
RE: Surreptitious reporting...: From: McLauchlan, Kevin
RE: Surreptitious reporting...: From: Sharon Burton

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