Re: Surreptitious reporting...

Subject: Re: Surreptitious reporting...
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 13:44:44 -0700

On Fri, Sep 25, 2009 at 12:45 PM, Sharon Burton <sharon -at- anthrobytes -dot- com> wrote:
> Yes, I would be upset if Feedback phoned home to MadCap, too. That would be
> bad. That's why it doesn't do that. ... There is no phone home feature ...


Q: If a user installs a feedback-enabled help system, I believe that
the system will push to the feedback server, information about which
search terms that user has searched for. Is there a way for a user to
choose to opt out of this? ...

A: Its not possible to disable the feedback from the user end, the
only way would be to disable a connection to the internet.

Comment: We've had the same concerns, as we have some very high
security end-users with very strict policies. The workaround solution
we found was just to instruct users who do not want to submit feedback
to block our secure URL. ...

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.

Help & Manual 5: The complete help authoring tool for individual
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Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Sharon Burton
Re: Surreptitious reporting...: From: Geoff Lane
RE: Surreptitious reporting...: From: McLauchlan, Kevin
RE: Surreptitious reporting...: From: Sharon Burton

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