RE: Surreptitious reporting...

Subject: RE: Surreptitious reporting...
From: "Ed" <hamonwry12 -at- hotmail -dot- com>
To: "'Robert Lauriston'" <robert -at- lauriston -dot- com>, "'TECHWR-L'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 17:19:11 -0400

Simple solution: don't use it!

Please stop chastising someone who is not even a full-time employee and is
clearly not the official voice of MadCap.
-=Ed.

> -----Original Message-----
> From: techwr-l-bounces+hamonwry12=hotmail -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+hamonwry12=hotmail -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf
> Of Robert Lauriston
> Sent: Friday, September 25, 2009 4:45 PM
> To: TECHWR-L
> Subject: Re: Surreptitious reporting...
>
> On Fri, Sep 25, 2009 at 12:45 PM, Sharon Burton <sharon -at- anthrobytes -dot- com>
> wrote:
> > Yes, I would be upset if Feedback phoned home to MadCap, too. That would
be
> > bad. That's why it doesn't do that. ... There is no phone home feature
...
>
> Wrong:
>
> Q: If a user installs a feedback-enabled help system, I believe that
> the system will push to the feedback server, information about which
> search terms that user has searched for. Is there a way for a user to
> choose to opt out of this? ...
>
> A: Its not possible to disable the feedback from the user end, the
> only way would be to disable a connection to the internet.
>
> Comment: We've had the same concerns, as we have some very high
> security end-users with very strict policies. The workaround solution
> we found was just to instruct users who do not want to submit feedback
> to block our secure URL. ...
>
> http://forums.madcapsoftware.com/viewtopic.php?f=34&t=7564
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Free Software Documentation Project Web Cast: Covers developing Table of
> Contents, Context IDs, and Index, as well as Doc-To-Help
> 2009 tips, tricks, and best practices.
> http://www.doctohelp.com/SuperPages/Webcasts/
>
> Help & Manual 5: The complete help authoring tool for individual
> authors and teams. Professional power, intuitive interface. Write
> once, publish to 8 formats. Multi-user authoring and version control!
> http://www.helpandmanual.com/
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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References:
Surreptitious reporting...: From: David Neeley
RE: Surreptitious reporting...: From: Sharon Burton
Re: Surreptitious reporting...: From: Geoff Lane
RE: Surreptitious reporting...: From: McLauchlan, Kevin
RE: Surreptitious reporting...: From: Sharon Burton
Re: Surreptitious reporting...: From: Robert Lauriston

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