Re: Follow-up to question about getting feedback from users

Subject: Re: Follow-up to question about getting feedback from users
From: quills -at- airmail -dot- net
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 25 Sep 2009 17:14:14 -0500

The main point, that most are missing, seems to be that the privacy laws
of the U.S. are rather lax. If the EULA states that the software will
use Feedback and "Phone home" with the tracking information, that would
cover the U.S. customers, regardless of their druthers.

In the European Union, HOWEVER, they have MUCH stricter privacy laws,
laws that would place a great many practices of companies and
individuals in the U.S. under indictment if they were subject to those laws.

In other words, in the EU you cannot assume that the the "phone home"
feature of Feedback would be legal WITHOUT a positive and active
acceptance of that feature.

If it were in place in a .chm help file associated with a software
product, and installed in a computer in the EU, and it was found to be
active, then the company who made that help file, and MadCap would be
liable under EU law, and subject to both civil and criminal suites.

The moral outrage, the questions of ethical suitability are moot beside
the law.

Scott
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2009 tips, tricks, and best practices.
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Follow-Ups:

References:
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Boudreaux, Madelyn (GE Healthcare, consultant)
RE: Follow-up to question about getting feedback from users: From: Combs, Richard

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