Re: in search for better tools

Subject: Re: in search for better tools
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: sharon -at- anthrobytes -dot- com
Date: Wed, 9 Dec 2009 08:43:03 -0800

You're repeating the same irrelevant information you did when this
first came up. We're not talking about tracking what users do on
*your* Web server, we're talking about snooping on what they do on
*their* computers.

Say you're a technical writer creating, let's say, .chm online help
for your company's software product. If you enable Flare's feedback
feature, when one of your company's customers installs the product,
the online help will track the topics viewed, search terms, and
context-sensitive help calls, and periodically send you a log, without
asking the user to opt in.

In some places, e.g.,Europe, this is a violation of privacy laws.

The send is traceable back to the user via the IP, even if the MadCap
feedback server discards that information.

When the online help sends the log, it will, in many cases, trigger a
security software alert, which will reflect badly on your company and
may violate its contract with the customer.

http://forums.madcapsoftware.com/viewtopic.php?f=34&t=7564

http://webhelp.madcapsoftware.com/flare/Content/Feedback/Feedback_Explorer_Internal_Versus_External.htm

2009/12/9 Sharon Burton <sharon -at- anthrobytes -dot- com>:
> I work part time for MadCap Software.
>
> To clarify about Feedback Server - the only tracking that Feedback does is
> the exact same usage stats that all websites also track. Nothing is sent to
> MadCap Software, unless you the help author have opted to use MadCap's
> secure server. You the help author can install Feedback on your server and
> the general usage stats go to your server. ...
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: GILLIOTTE Valérie
RE: in search for better tools: From: Combs, Richard
Re: in search for better tools: From: Robert Lauriston
Re: in search for better tools: From: beelia
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton

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