RE: in search for better tools

Subject: RE: in search for better tools
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Robert Lauriston'" <robert -at- lauriston -dot- com>, "'Mike Hamilton'" <mhamilton -at- madcapsoftware -dot- com>
Date: Fri, 11 Dec 2009 10:36:17 -0800

Perhaps we are not understanding because you're not clearly explaining what
your issues are? Sometimes something that's really clear in my head doesn't
get explained outside my head very well.

>From what I understand from you, you think the issue is that a Flare created
help system can enabled so that if and only if there is a Feedback server
configured, the Flare created help can report blinded aggregate activity?

Am I understanding you correctly?


sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Robert Lauriston
Sent: Friday, December 11, 2009 10:18 AM
To: Bill Swallow
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: in search for better tools

Mike Hamilton's post shows that the company still does not understand the
issue.

What needs to be fixed is not Feedback but Flare (which generates the
.chm), and a MadCap Feedback user requested that fix over a year ago:

http://forums.madcapsoftware.com/viewtopic.php?f=34&t=7564

On Fri, Dec 11, 2009 at 9:57 AM, Bill Swallow <techcommdood -at- gmail -dot- com>
wrote:
> Robert,
>
> On Wednesday, December 09, 2009 at 9:23 AM (posted time in my inbox) you
wrote:
>
> "The only way to make Flare's feedback feature compliant with privacy
> laws and service agreements that require consent before gathering data
> would be for MadCap to add an opt-in feature."
>
> Then, on Wednesday, December 09, 2009 at 12:34 PM (posted time in my
> inbox) Sharon Burton replied to you:
>
> "We've passed that feature request on to the developers for the next
release
> of Feedback."
>
> So yes, your objections have been noted, responded to, and delivered
> to Madcap Development.
>
> NOW can we please wet-vac this poor dead horse up and move on?
>
> Bill
>
> On Fri, Dec 11, 2009 at 12:50 PM, Robert Lauriston <robert -at- lauriston -dot- com>
wrote:
>> Actually, MadCap has yet to note my objections.
>>
>> If you're annoyed by my diligence in trying to get MadCap to recognize
>> the problem, stop reading this thread.
>
> --


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Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Dan Goldstein
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Gene Kim-Eng
RE: in search for better tools: From: Mike Hamilton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Ed
Re: in search for better tools: From: Robert Lauriston
Re: in search for better tools: From: Bill Swallow
Re: in search for better tools: From: Robert Lauriston

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