RE: in search for better tools

Subject: RE: in search for better tools
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 9 Dec 2009 17:19:58 -0500

I never said that you were confusing the issue. I said that there was
confusion because you and Robert were both correctly describing the
user, but not the same user. I didn't blame anyone for this.

> -----Original Message-----
> From: Sharon Burton
> Sent: Wednesday, December 09, 2009 5:15 PM
> To: 'Combs, Richard'; Dan Goldstein; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: in search for better tools
>
> I take issue that I've been confusing the issue. I have not
> "obfuscated, denied that there are such issues, and played
> the "everybody does it" game (the false web server analogy)".
> (For what it's worth, I'm a contractor with MadCap, not an
> employee and this discussion is eating my available hours for
> the month)
>
> I've been quite clear what I knew and what I don't know. I've
> been clear that Feedback is a separate product and that you
> the author should make sure you follow any and all local
> laws. I've been saying if and only if all morning about the 2
> products.
>
> MadCap is not responsible for making sure you do your due
> diligence and follow any and all local laws for a help system
> you develop and deploy. I would be outraged if my tool even
> thought about doing that for me. Just like you can't expect
> your content creation tool to stop you from plagiarizing other
> work. You need to be aware of that and not do that.
>
> It's up to the professional content developer to make sure
> they are not violating laws, contracts, etc, when they use any tool.
>
>
> sharon
>
> Sharon Burton
> MadCap Software Product Consultant
> Managing your content, one topic at a time
> www.anthrobytes.com
> 951-369-8590
> IM: sharonvburton -at- yahoo -dot- com
> Twitter: sharonburton
>
>
> -----Original Message-----
> From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
> Behalf Of Combs, Richard
> Sent: Wednesday, December 09, 2009 2:06 PM
> To: Dan Goldstein; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: in search for better tools
>
> Dan Goldstein wrote:
>
> > Perhaps part of the confusion here is that we're talking about two
> > different users.
> >
> > Sharon correctly points out that the Flare user (the MadCap
> customer)
> > has the option of turning off the feedback feature when the Help is
> > created.
> >
> > Robert correctly points out that the user of the Help
> created by Flare
> > (the MadCap customer's customer) has no such option, or
> even awareness
> > that the feature exists.
> >
> > This sounds like a good reason for the Flare user not to enable the
> > feature, but I hardly think it calls MadCap's ethics into question.
>
> I completely agree that the ethical burden is on the MadCap
> customer --
> especially considering what Fred said about Feedback (which
> was news to
> me; earlier discussions led me to believe that it was a feature you
> could enable in Flare). And I understand there are legitimate uses for
> this kind of capability, like those Sharon mentioned.
>
> I'd have no problem with MadCap if they clearly and forthrightly laid
> out the ethical and legal considerations that their customers
> should be
> aware of in deciding when and how to deploy Feedback. But instead,
> they've obfuscated, denied that there are such issues, and played the
> "everybody does it" game (the false web server analogy).
>
> It may be unwitting, but they're in effect encouraging their customers
> to use Feedback improperly.
>

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Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Kat Kuvinka
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Connie Giordano
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Dan Goldstein
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Sharon Burton

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