RE: in search for better tools

Subject: RE: in search for better tools
From: "Connie Giordano" <connie -at- therightwordz -dot- com>
To: "'Robert Lauriston'" <robert -at- lauriston -dot- com>, <sharon -at- anthrobytes -dot- com>
Date: Wed, 9 Dec 2009 15:30:20 -0500

Robert, It's more because you refuse to listen to what Sharon is saying.
Flare does NOT automatically enable the Feedback feature, you must implement
it. If it was automatic you would have a legitimate concern.

Many companies use help authoring systems for internal documentation of many
things other than software, implemented only on systems where the company
actually owns the employees' computers. Computers that often have key stroke
and screen capture/monitoring and other tools already implemented to track
employee usage and productivity Corporate computers are NOT employee's
personal property, and the company controls what goes on them and how they
are used. I don't know for sure, but I believe that is the kind of thing
Sharon was referring to in "elegantly solving problems..."

If your company is preparing online help for systems to be distributed
externally to some section of the general public outside your company, then
your concerns are valid, only in the context of how your company is
distributing YOUR help, not what Flare does in designing and maintaining the
tool.
And Sharon has also said that she has put in a request to put opt-in/opt-out
functionality into future releases.

It is totally inappropriate, and downright nasty to continue with calling
Sharon's ethics into question--she's never dismissed the issue, but has
continually tried to explain why the functionality was created in the first
place and how it works to the best of her understanding. She has contributed
a great deal to this forum and to the profession in general over many years,
and some of us are offended by your continuing this rant.

MTC

Connie Giordano

-----Original Message-----
From: techwr-l-bounces+connie=therightwordz -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+connie=therightwordz -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Robert Lauriston
Sent: Wednesday, December 09, 2009 2:54 PM
To: sharon -at- anthrobytes -dot- com
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: in search for better tools

We're going through it again because you, in your capacity as an
employee of MadCap, keep misrepresenting and dismissing the problem.

It's not about personal ethics.

On Wed, Dec 9, 2009 at 11:45 AM, Sharon Burton <sharon -at- anthrobytes -dot- com>
wrote:
> Oh, Christ yes. Yes, we did.
>
>
>
> I'm showering and doing other stuff. I can't get drawn into this again. I
> just wanted to clarify that Flare created help systems do not do any
> reporting to anyone about anything. You need a separate product and to
> enable this in Flare *before* this may happen.
>
>
>
> If you find this activity unethical, then you probably shouldn't purchase
> and implement Feedback. However, for many companies, this elegantly solves
> problems they face.



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Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
Re: in search for better tools: From: beelia
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Kat Kuvinka
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston

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