RE: in search for better tools

Subject: RE: in search for better tools
From: "Connie Giordano" <connie -at- therightwordz -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 9 Dec 2009 17:11:25 -0500

Uh, no, it's not a design flaw. Feedback is an optional module, you
purchase it separately if you need it, as Fred already pointed out. If you
or your client doesn't need the functionality, there's no problem. Buying
the module without buying the licenses for the help authors to enable it
would be rather pointless, but doesn't indicate any stupidity on the part of
MadCap. Remember that a feature request has already been submitted by Sharon
to add the opt-in/opt-out piece to the module. Pat yourself on the back for
bringing this to her attention as a development need, but please drop the
argument that somehow Madcap is perpetrating some sort of deception against
companies desiring to create help output. Unless you have sat in on all of
their sales pitches and contract negotiations, you cannot possibly know what
is being communicated to MadCap's customers regarding Feedback.

Connie Giordano




-----Original Message-----
From: techwr-l-bounces+connie=therightwordz -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+connie=therightwordz -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Robert Lauriston
Sent: Wednesday, December 09, 2009 4:50 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: in search for better tools

Not that it makes any difference to my argument, but the design flaw
is in Flare.

You need to buy a special license to unlock it, and the feature's
useless unless you have an instance of MadCap Feedback Server or a
subscription to the MadCap's Feedback Service, but it's Flare that
needs to be updated to add the opt-in to the deliverables.

http://webhelp.madcapsoftware.com/flare5/Content/Feedback/Enabling_Feedback_
in_Flare.htm

I'd have a problem with MadCap shipping this regardless

On Wed, Dec 9, 2009 at 1:16 PM, Fred Ridder <docudoc -at- hotmail -dot- com> wrote:
> But the point is that this is *not* a design flaw of Flare. ...
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing
--
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

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Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Kat Kuvinka
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Connie Giordano
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Dan Goldstein
Re: in search for better tools: From: Robert Lauriston

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