RE: in search for better tools

Subject: RE: in search for better tools
From: "Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 9 Dec 2009 16:33:15 -0500

Perhaps part of the confusion here is that we're talking about two
different users.

Sharon correctly points out that the Flare user (the MadCap customer)
has the option of turning off the feedback feature when the Help is
created.

Robert correctly points out that the user of the Help created by Flare
(the MadCap customer's customer) has no such option, or even awareness
that the feature exists.

This sounds like a good reason for the Flare user not to enable the
feature, but I hardly think it calls MadCap's ethics into question.

> -----Original Message-----
> From: Robert Lauriston
> Sent: Wednesday, December 09, 2009 4:11 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: in search for better tools
>
> What I said was, "Flare's feature for tracking help system
> usage sending the log back to the software vendor does not
> get an opt-in from the user, or even inform the user that it
> is doing that. Sure, you can work around that by not using
> the feedback feature, but a company making development tools
> for the corporate market should know better."
>
> I didn't intend to suggest that the feedback feature is on by default.
> It's an extra-cost add-on. That's irrelevant to my main
> point, which is that MadCap should know better.
>

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Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Kat Kuvinka
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Connie Giordano
Re: in search for better tools: From: Robert Lauriston

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