RE: in search for better tools

Subject: RE: in search for better tools
From: "Sharon Burton" <sharon -at- anthrobytes -dot- com>
To: "'Robert Lauriston'" <robert -at- lauriston -dot- com>
Date: Wed, 9 Dec 2009 12:15:08 -0800

No, I'm not dismissing the issue - I told you I reported it to the dev team
as a feature request.

I'm not misrepresenting the issue - if you think that your users would find
this intrusive or if this might violate some local laws you may be subject
to, then don't use it.

If you are in an environment where you are deploying help on an intranet -
policies and procedures, for example - it would be very useful to know what
is being read, how the content is being found and so on. We have customers
doing just that.

If your online help for your products is put on a server in the sky, then it
might also be a good solution for you.

There are 3000 scenarios where Feedback is a great solution to the problem
of "What and how is our content being used?"

Is it the right solution for everyone? No. Should you use Feedback if it
makes you uncomfortable? No, I think not. I can easily see telling a
customer that this is not the right solution for them. But it is of great
help to many customers.


sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: robert -dot- lauriston -at- gmail -dot- com [mailto:robert -dot- lauriston -at- gmail -dot- com] On
Behalf Of Robert Lauriston
Sent: Wednesday, December 09, 2009 11:54 AM
To: sharon -at- anthrobytes -dot- com
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: in search for better tools

We're going through it again because you, in your capacity as an
employee of MadCap, keep misrepresenting and dismissing the problem.

It's not about personal ethics.

On Wed, Dec 9, 2009 at 11:45 AM, Sharon Burton <sharon -at- anthrobytes -dot- com>
wrote:
> Oh, Christ yes. Yes, we did.
>
>
>
> I'm showering and doing other stuff. I can't get drawn into this again. I
> just wanted to clarify that Flare created help systems do not do any
> reporting to anyone about anything. You need a separate product and to
> enable this in Flare *before* this may happen.
>
>
>
> If you find this activity unethical, then you probably shouldn't purchase
> and implement Feedback. However, for many companies, this elegantly solves
> problems they face.


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References:
in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
Re: in search for better tools: From: beelia
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Kat Kuvinka
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston

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