Re: in search for better tools

Subject: Re: in search for better tools
From: beelia <beelia -at- gmail -dot- com>
To: Robert Lauriston <robert -at- lauriston -dot- com>
Date: Fri, 11 Dec 2009 13:54:08 -0800

Is it dead yet?

On Fri, Dec 11, 2009 at 12:20 PM, Robert Lauriston <robert -at- lauriston -dot- com>wrote:

> Thanks, that makes MadCap's policy clear and explains the lack of an
> opt-in.
>
> I suggest you add the tip about creating an opt-in in the installer to
> the Flare online help.
>
> On Fri, Dec 11, 2009 at 12:01 PM, Mike Hamilton
> <mhamilton -at- madcapsoftware -dot- com> wrote:
> > OK, last post on this issue. However, if anyone wants to continue offline
> then please send me direct at mhamilton at madcapsoftware dot com. If you
> want, I will even give you my direct cell number so you can call and yell at
> me if you so desire.
> >
> > Mike Hamilton's post does not show that we don't understand the issue. It
> shows that we do understand the issue and it is not an actual issue, but an
> issue of perception and splitting hairs. As such it has been duly noted, and
> scheduled as a feature request, but of the B category, not the A category.
> >
> > We simply make tools. Single sourcing tools. If a team wants to implement
> report tracking via .chm file, but they have concerns, then by all means,
> use the single-source publishing capabilities and generate two .chm files,
> one with and one without. Then create an installer that politely asks which
> one the user would like to install. As to adding an opt-out to a .chm file,
> the format is locked down by Microsoft so the only way to do such a thing
> would be to add a new .dll file that would have to be installed with the
> .chm file and registered on the machine. That would be a HUGE amount of
> overhead for something that would be much easier to do via the installer
> option I mentioned above. Or, the only way to do it without a .dll would be
> to add an opt-out to every single topic - not realistic at all.
> >
> > So, in the end, an opt-in is absolutely doable, via the installer. The
> installer that will be written/created by the very same people that want to
> use the reporting feature. If they have the resources to install and
> implement servers and server software and are already writing an installer
> for their application, then this should be child's play.
> >
> > Again, my last post on this issue. This functionality is completely
> anonymous, has been vetted via legal counsel, similar functionality is in
> use by many companies worldwide (any idea how much data Google collects on
> you daily?), and can be set up with opt-in/opt-out options. I will not be
> baited, lured, cajoled, or enticed to post again, but anyone that feels I or
> MadCap Software are not doing our job because we have not shut down the
> entire company over this perceived injustice, then please contact me direct
> via the methods in the opening paragraph and I will give you as much time
> and attention as you need.
> >
> > Mike Hamilton
> > V.P. Product Management
> > MadCap Software
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Are you looking for one documentation tool that does it all? Author,
> build, test, and publish your Help files with just one easy-to-use tool.
> Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
> http://www.doctohelp.com/
>
> Help & Manual 5: The all-in-one help authoring tool. True single- sourcing
> --
> generate 8 different formats and as many different versions as you need
> from just one project. Fast and intuitive. http://www.helpandmanual.com/
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

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Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Gene Kim-Eng
RE: in search for better tools: From: Mike Hamilton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Ed
Re: in search for better tools: From: Robert Lauriston
Re: in search for better tools: From: Bill Swallow
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Mike Hamilton
Re: in search for better tools: From: Robert Lauriston

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