RE: A PDF Instructions question

["Mike McCallister" <mike -dot- mccallister -at- pkware -dot- com>]

Deborah,

If the client knows his users, put it in.

If, judging from the rest of the manual, you think the users are at a
basic skill level, put it in.

If it only takes five minutes to add the instruction, put it in.

If adding this bit of information doesn't add page(s) to your printed
manual, put it in.

If adding this bit of information will confuse users or contradict
anything else in the manual, leave it out.

In short, I see very few reasons to leave it out. ;-) 

HTH,
Mike


 
Mike McCallister
Document Architect
PKWARE, Inc.

-----Original Message-----
From: techwr-l-bounces+mike -dot- mccallister=pkware -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+mike -dot- mccallister=pkware -dot- com -at- lists -dot- techwr-l -dot- com]
On Behalf Of Deborah Hemstreet
Sent: Wednesday, December 23, 2009 1:22 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: A PDF Instructions question

Hi All,

As you know, margins can be cut off from the bottom of a document,
depending on the printers people use. For example, on my printer, 0.6" 
bottom margin is fine, but on my client's printer, the footer is cut
off.

In the PDF, there is plenty of physical space. I advised my client that
when he prints the PDF, to make sure Shrink to Printable Area is
selected when printing the page, and it will come out fine.

Question: He is wondering if we need to give the users instructions in
the MANUAL for printing the PDF.

I have never done this before. I've printed tons of PDFs and never had a
question come back to our service groups (when I worked for a company)
about the footer NOT printing...

What do you think?

Deborah

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