Accessing documentation when all the tools are from a single vendor

Subject: Accessing documentation when all the tools are from a single vendor
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 30 Dec 2009 15:36:59 -0500

This doesn't really qualify as irony, but I'm not sure how to categorize it, other than wryly amusing.

Let's say you have tons of documents on your corporate intranet, created in Word.

Let's say you have them on a network that is largely MS Windows servers.

Let's say that they are organized and made available via SharePoint (from guess who).

Let's say that everybody using SharePoint on that network is doing so from a Windows desktop, specifically the well-aged, but not abandoned, Windows XP Pro.

Let's say that everybody using a company machine on that network gets Internet Explorer as their default browser (until/unless they deliberately change to a different browser).

Let's further observe that when I, on a fairly generic Dell corporate machine with XP Pro X64, use IE 8 to track down a market requirements document in SharePoint and double-click the link to open/download that Word document... IE crashes. Every time. ("Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.")

And finally, let's all chuckle as I fire up the Chrome browser, browse to the same Word document, double-click it's link in SharePoint, and have it on my desktop in seconds. (In OpenOffice... but that's another story.)

To sum that up, Google's Chrome browser works at least 100% better than Microsoft's Internet Explorer on a business PC running a Microsoft OS, connecting over a Microsoft network to Microsoft servers via a Microsoft enterprise application to pick up a Microsoft Word document.

Laugh? Or cry? You be the judge.

Oh. Did I dis anybody? As near as I can see, I presented some annoying but verifiable facts (repeated the test with the identical results this very minute). Oi.

Kevin McLauchlan
Senior Technical Writer
SafeNet, Inc.

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