TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
An Intercom (July/August 2006) article addresses obtaining user feedback
using java script to populate an e-mail message with such information as
the name of the user's help system and the title of the current help
topic. See the article: "Obtaining User Feedback: How Useful Are Your
Online Help Systems?" http://www.stc.org/intercom/index.0708.2006.asp
Hope this helps...
-----Original Message-----
From: Robert Courtney [mailto:bobsc1 -at- earthlink -dot- net]
Sent: Thursday, January 14, 2010 1:51 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RoboHelp 7 and Customer Feedback
I'm looking at a way to get customer feedback on a webhelp system I'm
developing. I have read the RoboHelp help file and have found I can make
a form in a topic and request feedback. The feedback is then captured on
a server with a DB. That's doable for me. There has to be a better way
to get customer feedback on the help system.
There is an option for RoboHelp to use their software server and db to
capture help and track statistics.
I have also been looking at Madcap just out of curiosity to see what
they offer. Not that I am jumping to Madcap anytime soon or ever.
Any ideas and help would be appreciated.
Thanks,
Robert Courtney
Technical Writer
PDSI - Principal Decision Systems International
O: (800) 850-7374 ext 1283
F: (714) 703-3000
E: robertcourtney -at- pdsi-software -dot- com
www.pdsi-software.com
<snip>
This message may contain privileged, confidential information that is
exempt from disclosure under applicable law. If you are not the addressee
indicated in this message or if it does not apply to you or your
organization, you may not copy or deliver this message to anyone. In such a
case, please delete this message and reply to the sender immediately. Thank
you.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at: http://www.doctohelp.com/
Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at: http://www.ModernAnalyst.com
---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
