RE: RoboHelp 7 and Customer Feedback

Subject: RE: RoboHelp 7 and Customer Feedback
From: "Rochelle McAndrews" <rmcandrews -at- csiu -dot- org>
To: "Robert Courtney" <bobsc1 -at- earthlink -dot- net>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 15 Jan 2010 12:55:38 -0500

An Intercom (July/August 2006) article addresses obtaining user feedback
using java script to populate an e-mail message with such information as
the name of the user's help system and the title of the current help
topic. See the article: "Obtaining User Feedback: How Useful Are Your
Online Help Systems?"
Hope this helps...
-----Original Message-----
From: Robert Courtney [mailto:bobsc1 -at- earthlink -dot- net]
Sent: Thursday, January 14, 2010 1:51 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RoboHelp 7 and Customer Feedback

I'm looking at a way to get customer feedback on a webhelp system I'm
developing. I have read the RoboHelp help file and have found I can make

a form in a topic and request feedback. The feedback is then captured on

a server with a DB. That's doable for me. There has to be a better way
to get customer feedback on the help system.

There is an option for RoboHelp to use their software server and db to
capture help and track statistics.

I have also been looking at Madcap just out of curiosity to see what
they offer. Not that I am jumping to Madcap anytime soon or ever.

Any ideas and help would be appreciated.


Robert Courtney
Technical Writer
PDSI - Principal Decision Systems International
O: (800) 850-7374 ext 1283
F: (714) 703-3000
E: robertcourtney -at- pdsi-software -dot- com
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