Re: Previous, Next and Print buttons in Help

Subject: Re: Previous, Next and Print buttons in Help
From: Craig Haiss <craighaiss -at- yahoo -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Mon, 18 Jan 2010 06:35:24 -0800 (PST)

Consider that the IE buttons behave differently than a browse sequence. IE's forward and back only move you through the history of the pages the viewer has visited. Previous and Next move you through a browse sequence determined by the help author (you), regardless of whether the visitor has viewed those pages already.

Also, if you feel that users would be confused by two different sets of navigation buttons, you can disable the IE navigation toolbar.

As long as your navigation is consistent within your own help systems, users will likely adjust.

Craig Haiss
Latest post: "Screencasts 2.0 | How to create engagement and add integration"

--- On Mon, 1/18/10, Saunders, Ian <ISaunders -at- syntellect -dot- com> wrote:

> From: Saunders, Ian <ISaunders -at- syntellect -dot- com>
> Subject: Previous, Next and Print buttons in Help
> To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
> Date: Monday, January 18, 2010, 1:49 AM
> Hi,
> My team is debating whether to put Previous page, Next page
> and Print buttons directly into each Help topic (Web Help
> and CHMs), or to make do with those available from the
> browser (we use IE for web access).
> Is it standard practice to do this?  I have been told
> that the trend is to add them, but don't I don't have enough
> experience of Help systems to comment. As an overworked
> author, it seems to me a waste of time, but if customers are
> expecting to see these buttons, I am more than happy to add
> them!
> Many thanks!
> Regards
> Ian Saunders
> Syntellect Ltd.
> Fleet, UK.


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Previous, Next and Print buttons in Help: From: Saunders, Ian

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