TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Surveying user opinion of online help and user manuals
Subject:Surveying user opinion of online help and user manuals From:Margaret Gerard-AUS <Margaret -dot- Gerard -at- jeppesen -dot- com> To:TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Mon, 15 Mar 2010 10:46:25 +1000
I want to take a survey of the users working for one of our clients to find out their opinions of the online help and user manuals we create.
I thought I remembered a thread on this subject but a search of the archives did not return any results. (I searched on user opinion, user feedback, surveying users etc, etc,.)
Do any of you do this type of investigation? Do you have any advice on how to conduct such a survey or how to frame survey questions about help usage in order to get informative responses?
Use Doc-To-Help's XML-based editor, Microsoft Word, or HTML and
produce desktop, Web, or print deliverables. Just write (or import)
and Doc-To-Help does the rest. Free trial: http://www.doctohelp.com
Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at: http://www.ModernAnalyst.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-