Surveying user opinion of online help and user manuals

Subject: Surveying user opinion of online help and user manuals
From: Margaret Gerard-AUS <Margaret -dot- Gerard -at- jeppesen -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 15 Mar 2010 10:46:25 +1000

I want to take a survey of the users working for one of our clients to find out their opinions of the online help and user manuals we create.

I thought I remembered a thread on this subject but a search of the archives did not return any results. (I searched on user opinion, user feedback, surveying users etc, etc,.)

Do any of you do this type of investigation? Do you have any advice on how to conduct such a survey or how to frame survey questions about help usage in order to get informative responses?

Thanks,
Margaret
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Use Doc-To-Help's XML-based editor, Microsoft Word, or HTML and
produce desktop, Web, or print deliverables. Just write (or import)
and Doc-To-Help does the rest. Free trial: http://www.doctohelp.com

Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
http://www.ModernAnalyst.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


References:
MyTextTools: From: David Neeley

Previous by Author: Re: Link from PDF to bookmark in Word 7 document
Next by Author: Re: Address this. . .
Previous by Thread: Re: MyTextTools
Next by Thread: Re: MyTextTools


What this post helpful? Share it with friends and colleagues:


Sponsored Ads