Re: Address this. . .

Subject: Re: Address this. . .
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 15 Mar 2010 11:37:11 -0700

In Kevin's original case, I don't think the problem is the specific word
"addressed", but rather the context presented by the way its used.

To state that something is "to be" _anything_ "in a future release", from a
customer service standpoint, implies that it will be fixed. To see the same
reported issue in the "to be" list time and again would be cause for
concern, or frustration.

Programmers usually specify Known Issues and Workarounds. Period. It's an
objective way to say, 'we know there are bugs, but this is how we get around
them until someone is inconvenienced enough for us to fix them'.

My earlier statement about "the more faithful" attempting to predict the
future was tongue-in-cheek. Until it's fixed don't mention you'll fix it.

Cheers,

--
Tony Chung: Creative Communications
Cell: +1-604-710-5164
Email: tonyc -at- tonychung -dot- ca * Web: http://tonychung.ca
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References:
RE: Address this. . .: From: kathleen
RE: Address this. . .: From: McLauchlan, Kevin
RE: Address this. . .: From: Fred Ridder
Re: Address this. . .: From: Paul Pehrson

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