Re: Which would you prefer and why? (Help Tool)

Subject: Re: Which would you prefer and why? (Help Tool)
From: Pro TechWriter <pro -dot- techwriter -at- gmail -dot- com>
To: dvora -at- tech-challenged -dot- com
Date: Tue, 30 Mar 2010 11:21:10 -0500

As an expert RoboHelp user who has used it since 1994 when it was a plug-in
for Microsoft Word, my answer is....

MadCap Flare.

Yes. That's right: Madcap Flare. Here's why:

1. Local support that you can reach -- and is only a time zone or so away,
compared to a RoboHelp 2nd level support team (and this is my experience, so
if yours differs, allrighty then) that is working during my nighttime and
vice versa. First level support is difficult and expensive at Adobe, and
they have a "stepchild" attitude about RH. Again this is my opinion. Your
mileage may vary.

2. A GREAT application with good help documents, excellent (and sometimes
free) training, and a nice stable interface.

3. Reusability tagging down to the word level, if you need it, which is
great if you are a single author and need to streamline as much as possible,
like addresses, copyright statements, version numbers, computer text, etc.
You get the idea.

4. Reliable single-sourcing, and XML output if needed.

5. Interface with DITA either available now or coming soon. (MadCap people,
can you expand on this)?

6. And finally, MadCap is the second-gen RoboHelp: the company was formed by
all the good creative Robo people when BlueSky was purchased by Macromedia
(I think Macromedia).

All this after using RoboHelp for 14 years. I still have an old copy, but
prefer Flare.

**AGAIN this is only my opinion. Take it for what's it's worth: free advice!
:-)

PT

On Tue, Mar 30, 2010 at 8:00 AM, Deborah Hemstreet <
dvora -at- tech-challenged -dot- com> wrote:

> Hi All,
>
> I'm blessed and thankful to advise that a client has asked me to develop
> Help for their Apple application. They have decided to go with WebHelp
> because of its usability over Apple Help.
>
> I have been given the choice of two tools to use: Flare vs RoboHelp. Output
> will be WebHelp, and possibly PDFs, maybe someday help for mobile
> applications as well.
>
> If you had the choice and cost was not an issue, which Help tool would you
> pick and why?
>
> Thanks!
>
> Deborah
> http://www.tech-challenged.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Use Doc-To-Help's XML-based editor, Microsoft Word, or HTML and
> produce desktop, Web, or print deliverables. Just write (or import)
> and Doc-To-Help does the rest. Free trial: http://www.doctohelp.com
>
> Explore CAREER options and paths related to Technical Writing,
> learn to create SOFTWARE REQUIREMENTS documents, and
> get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
> http://www.ModernAnalyst.com
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Use Doc-To-Help's XML-based editor, Microsoft Word, or HTML and
produce desktop, Web, or print deliverables. Just write (or import)
and Doc-To-Help does the rest. Free trial: http://www.doctohelp.com

Explore CAREER options and paths related to Technical Writing,
learn to create SOFTWARE REQUIREMENTS documents, and
get tips on FUNCTIONAL SPECIFICATION best practices. Free at:
http://www.ModernAnalyst.com

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Follow-Ups:

References:
CMS? Web site? WordPress?: From: Rob Hudson
Re: CMS? Web site? WordPress?: From: Bill Swallow
Which would you prefer and why? (Help Tool): From: Deborah Hemstreet

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