Re: Certification: Ernest and Scribbler

Subject: Re: Certification: Ernest and Scribbler
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: Erika Yanovich <ERIKA_y -at- rad -dot- com>
Date: Sun, 18 Jul 2010 13:55:40 -0400

I like this contrast better.

2010/7/18 Erika Yanovich <ERIKA_y -at- rad -dot- com>:
> Ernest: runs/uses the product and documents the reality
> Scribbler: believes the developer who tells him how the product should work
>
> E: defines the outline based on what the target audience needs to accomplish
> S: massages what the developer wrote (editing and formatting), without considering whether the material is relevant or not and in what sequence
>
> E: determines what is the best way to present the material (text, table, color, illustration)
> S: just writes on auto-pilot
>
> E: strives for improvement within the timeframe allotted
> S: repeats the usual 'because we've always done it like this'
>
> E: discusses and shares with other team members
> S: keeps everything to himself
>
> E: shows genuine curiosity, appreciation and enthusiasm for the developer's work
> S: endlessly whines about not getting enough SME time
>
> E: adheres to and explains company writing standards to SMEs
> S: frequently agrees with SMEs that products are special and beyond company standards
>
> E: happy to get new assignments because of the opportunity to learn something new
> S: documenting the 275th version of the product he knows makes him happy
>
> E: performs the admin aspects of the job
> S: explains why he didn't
>
>
> HTH,
>
> Erika Yanovich
> Manager, Technical Documentation Dept.
> T: +972-3-645-8163 | F: +972-3-649-8250  | erika_y -at- rad -dot- com
> RAD Data Communications Ltd., 24, Raoul Wallenberg St., Tel-Aviv 69719, Israel  | www.rad.com
>
>
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--
Bill Swallow

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Follow-Ups:

References:
Certification: Ernest and Scribbler: From: Steven Jong
RE: Certification: Ernest and Scribbler: From: Erika Yanovich

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