Re: Certification: Ernest and Scribbler

Subject: Re: Certification: Ernest and Scribbler
From: "Karen L. Zorn" <k -dot- zorn -at- zorntech -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sun, 18 Jul 2010 12:00:33 -0700

My problem with this is that it seems software centric and targeted to a writer working as a captured employee or in a tw group.

For many years I've been a contracted lone writer in a wide range of fields (trucking to options trading with many in between). Often there is no style guide, I've had to develop one.

Karen Zorn

On 7/18/2010 10:55 AM, Bill Swallow wrote:

I like this contrast better.

2010/7/18 Erika Yanovich<ERIKA_y -at- rad -dot- com>:
Ernest: runs/uses the product and documents the reality
Scribbler: believes the developer who tells him how the product should work

E: defines the outline based on what the target audience needs to accomplish
S: massages what the developer wrote (editing and formatting), without considering whether the material is relevant or not and in what sequence

E: determines what is the best way to present the material (text, table, color, illustration)
S: just writes on auto-pilot

E: strives for improvement within the timeframe allotted
S: repeats the usual 'because we've always done it like this'

E: discusses and shares with other team members
S: keeps everything to himself

E: shows genuine curiosity, appreciation and enthusiasm for the developer's work
S: endlessly whines about not getting enough SME time

E: adheres to and explains company writing standards to SMEs
S: frequently agrees with SMEs that products are special and beyond company standards

E: happy to get new assignments because of the opportunity to learn something new
S: documenting the 275th version of the product he knows makes him happy

E: performs the admin aspects of the job
S: explains why he didn't


HTH,

Erika Yanovich
Manager, Technical Documentation Dept.
T: +972-3-645-8163 | F: +972-3-649-8250 | erika_y -at- rad -dot- com
RAD Data Communications Ltd., 24, Raoul Wallenberg St., Tel-Aviv 69719, Israel | www.rad.com

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Follow-Ups:

References:
Certification: Ernest and Scribbler: From: Steven Jong
RE: Certification: Ernest and Scribbler: From: Erika Yanovich
Re: Certification: Ernest and Scribbler: From: Bill Swallow

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