RE: update: virus removal, old items

Subject: RE: update: virus removal, old items
From: "Pinkham, Jim" <Jim -dot- Pinkham -at- voith -dot- com>
To: "Ken Poshedly" <poshedly -at- bellsouth -dot- net>
Date: Wed, 11 Aug 2010 10:41:12 -0500

Ken, be sure to:

1. Totally and completely remove Norton before installing MacAfee -- two AV programs rarely play well together. You may need to download a removal tool for it from the Symantec web site. Norton does not have a reputation for going away nicely just via Add/Remove Programs. And/or use an uninstall tool such as Revo Uninstaller and do the most extreme removal option possible.

2. Make sure MacAfee free from AT&T does not have any diminished functionality. Typically, AVs from ISPs have not been as full-featured as the for-pay programs.

If MacAfee is scaled down: either buy the full version, stick with Norton, or look for a full-featured option 3 with the ability to schedule auto updates (Trend Micro, Kaspersky, AVG, Avira, etc.)

HTH,
Jim

-----Original Message-----
From: techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Ken Poshedly
Sent: Wednesday, August 11, 2010 10:10 AM
To: Techwr-l
Subject: update: virus removal, old items

To all,

First, thanks once more to all for the great suggestions on how to best get my daughter's laptop up and running after a major virus attack. After seriously considering all suggestions, I opted for physical removal of the hard drive from the laptop and scanning it using Norton Internet Security via usb cable from my desktop.

It turned out that drive removal was just too easy (loosen two screws, carefully lift away the protective plastic cover, slide the HD back about half an inch until it disengages from its connector port, then carefully lift the drive up and out). After running LiveUpdate on my desktop, I cabled the laptop HD to a usb port and set Norton to scan the drive. It took several hours, but the results were one instance of Trojan.FakeAV, an instance of Trojan.Pidief and two other instances of another "Malware . . " something or other.

I had Norton "fix" all threats, disconnected the HD from the desktop, reinstalled it in its laptop (cover and all) and powered up. Next to hearing my VW beetle engine start and run like new after completing various engine rebuilds so many years ago, there's almost nothing so satisfying as seeing the laptop boot successfully and cleanly with no more fake virus warnings and lockups.

I powered it down and there it stays until I install MacAfee on it tonight; as an AT&T customer, I can download and install the full version of MacAfee from AT&T for free that updates itself, etc.

15-year-old Yvette was really nice (and thankful) to me last night after she saw her terminal up and running cleanly before we shut it down pending the MacAfee installation tonight.

***********************************

Second, the FrameMaker package, the Win95 Operating System CD and the
Win95 Office Suite CD's are now promised, but I still have those nice manuals described in my earlier e-mail.

Just let me know . . .

-- Kenpo in Atlanta
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LavaCon 2010 in San Diego Sept 29 - Oct 2 is now open for registration.
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update: virus removal, old items: From: Ken Poshedly

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