Acrobat 9.3.4 - links to external files not working after upgrade?

Subject: Acrobat 9.3.4 - links to external files not working after upgrade?
From: "Wroblewski, Victoria" <vwroblewski -at- NECsphere -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 1 Sep 2010 16:59:31 -0500

I did search the Adobe forums and found some scattered mentions of
problems with PDFs correctly launching external files after upgrading to
Acrobat 9.3.4.

We have a PDF that lists out all our documents and a summary of the
information in each document, and that PDF has a button to launch a .pdx
searchable index of all the documents. It was working file when we
created it with 9.3.3, but now when it is trying to launch (in 9.3.4) a
file that is actually in the path "Folder\File.pdx" it gives an error
that it can't open "Folder/File.pdx" (and of course you can't open it
you silly program, when you try to switch around forward slashes and
back slashes like that!).

Can anyone get it to work in 9.3.4?

- V

Victoria Wroblewski

Consultant - Documentation Engineer

NEC Sphere


vwroblewski -at- necsphere -dot- com


Gain access to everything you need to create and publish information
through multiple channels. Your choice of authoring (and import)
formats with virtually any output. Try Doc-To-Help free for 30-days.

LavaCon 2010 in San Diego Sept 29 - Oct 2 is now open for registration.
Use referral code TECHWR-L for $50 off conference tuition!
See program at:

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:

Previous by Author: RE: OEM software
Next by Author: RE: Question on acronym plural
Previous by Thread: Re: Definitions software/systems bug tracking
Next by Thread: web apps - how to embed help ?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads