RE: Open...

Subject: RE: Open...
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>, TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 18 Nov 2010 12:21:30 -0800

Gene Kim-Eng wrote:

> My current gig is my first in close to 20 years where the user gets the
> product
> at retail or finds it wrapped and ribboned under a Xmas tree, and it's
> given me
> a renewed perspective on why software is so often reviled by mass consumer
> users. When someone is uninitiated to the point where they'll call tech
> support
> for help locating a physical button on the device because the manual said
> "select the <name> button" without an image that clearly shows it's a SW UI
> element, you can't assume that same person is going to realize that "Open"
> is
> the same as "Open..." or that they won't grumble about confusing product
> instructions to 10 friends who will pass the complaint to 10 of their
> friends,
> resulting in 100 lost potential customers.

Which brings us back to "know your audience." Operators of heavy equipment and machinery, users of shrink-wrapped software from Best Buy, and network administrators configuring a rack of video conference managers, media servers, and call servers represent three rather different audiences. :-)

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
rgcombs AT gmailDOTcom


Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:


Open...: From: Anon TWer
Re: Open...: From: Richard Mateosian
Re: Open...: From: kafkascampi
Re: Open...: From: Tony Chung
Re: Open...: From: Milan Davidović
Re: Open...: From: Bill Swallow
Re: Open...: From: Gene Kim-Eng

Previous by Author: RE: FM needs grey text
Next by Author: RE: Doc in Agile Development
Previous by Thread: Re: Open...
Next by Thread: Re: Open...

What this post helpful? Share it with friends and colleagues:

Sponsored Ads